Delivery

We are happy to post any items within the UK with no minimum order value.

Just pop your order through and our clever website will calculate the postage cost and give you your options.

All orders placed before 11am Monday to Friday we will do our best to dispatch on the same day although during busy periods this may be between 1 and 3 days.  Orders placed after 11am will be sent the following working day.

Orders placed on a Saturday and Sunday will be dispatched on the following Monday and Tuesday.

Royal Mail 1st class 1-2 days

Royal Mail 2nd class 2-3 days

Shipping times are from day of dispatch not the date of order.  These are not guaranteed services and delivery dates are estimates only.

PLEASE NOTE THAT WE CANNOT POST OUR LIQUID REFILLS THIS IS FOR IN STORE PURCHASE ONLY.

Please check that you have entered the correct address at checkout.  As delivery names and addresses are entered by the customer we cannot take responsibility for this.  If incorrect information is entered and the parcel is not delivered we cannot resend the parcel.  If the parcel is returned to us we can resend at cost to the customer.

We will use only planet friendly packaging.  Compostable and/or biodegradable.  We may also use reused packaging like bubble wrap that has been donated to us.  We believe that as this is already out there we should use it as many times as possible.

All our food refill products are weighed and packaged at our refill shop. Your food items will be packaged in a brown paper bag which will be sealed.  This is then packed with your order.

If you have scented products in your order and wish for your food products to be packaged separately please notify us immediately before your order is processed, we cant be held responsible for smell cross contamination.  If you don’t want your food products packing with none food items then please use a separate order.  Refunds can not be given for smell cross contamination.